Lilly’s Medical Department liaises with both healthcare professionals and patients seeking information on our products and related services. With a variety of educational backgrounds including nursing, pharmacy, medicine and science, our team is well-equipped to respond to medical queries.

We welcome you to contact us with your question through one of the following options.


 MedInfo Self-serve

Please note this self-serve option is currently only available for Registered Australian & New Zealand Healthcare Practitioners.

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 Click to Chat

Chat 'Live' to one of our Medical Professionals.
This service is available when the Chat icon below is red




 Submit a Question

Email your question to one of our Medical Professionals.

Submit a question



 Call us

If you need immediate information about a Lilly product or want to report an adverse event or side effect, please call:

(NZ) 0800 500 056
(AU) 1800-4-LILLY (1800 454 559)
Available Mon - Fri, 8am - 5pm AEST